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Returns & Refund Policy
Last updated: [DATE]
At Lumilo Toys, we want you and your little one to be happy with your purchase. If there is a problem with your order or product, please contact us and we will do our best to make it right.
Change of Mind Returns
If you simply change your mind about your purchase, we may accept a return provided that:
- You contact us within [14/30] days of receiving your order.
- The product is unused and in its original condition.
- The product is returned with its original packaging and accessories.
- The item is not damaged or altered.
Change-of-mind returns are subject to our return conditions. These conditions do not limit your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, defective, faulty, or is significantly different from its description, please contact us as soon as possible at [SUPPORT EMAIL].
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem, where applicable
We may offer a repair, replacement, refund, or another appropriate remedy, depending on the circumstances and your rights under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. For products with a minor failure, you may be entitled to have the product repaired or replaced.
Return Shipping
If the return is due to a product fault, damage, incorrect item, or another issue covered by Australian Consumer Law, Lumilo Toys will cover reasonable return shipping costs where required.
For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise agreed.
Refunds
Once we receive and assess your returned product, we will notify you of the outcome.
If a refund is approved, the refund will generally be issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Items Damaged During Delivery
If your order arrives damaged, please contact us at [SUPPORT EMAIL] with your order number and photographs of the packaging and product.
We will assess the issue and provide an appropriate solution.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Australian Consumer Law consumer guarantees apply to eligible purchases, including online purchases.
Contact Us
For returns, refunds, or product issues:
Email: [SUPPORT EMAIL]
Business: Lumilo Toys
Website: lumilotoys.com