Kargo politikası
Shipping Policy
Last updated: [DATE]
At Lumilo Toys, we aim to make your order experience simple and transparent.
Order Processing
Orders are generally processed within [1–3 business days] after payment has been successfully received.
Orders are not normally processed on weekends or Australian public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Shipping Within Australia
We currently ship to addresses within Australia.
Estimated delivery times are:
Standard Shipping: [X–X business days]
Delivery times are estimates only and may vary depending on your location, courier delays, weather, public holidays, peak periods, or circumstances outside our reasonable control.
Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
If we are running a free-shipping promotion, the applicable terms will be displayed on our website or at checkout.
Tracking
Where tracking is available, you will receive your tracking details by email after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
Delivery Address
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply before we resend the order.
If you notice an address error shortly after placing your order, contact us immediately at:
[SUPPORT EMAIL]
We will do our best to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at [SUPPORT EMAIL] with your order number.
We will investigate the shipment with the relevant delivery provider.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photos of the outer packaging
- Photos or video of the damaged product
We will assess the situation and provide an appropriate solution.
Consumer Guarantees
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.
If we cannot supply a product that you have paid for, or if a product does not meet applicable consumer guarantees, you may have rights to an appropriate remedy.
Contact
For shipping questions:
Lumilo Toys
Email: [SUPPORT EMAIL]
Website: lumilotoys.com